Terms & Conditions
Kill It Dead (Trade name Kill It Dead Ltd) welcomes you to Killitdead.com
Kill it Dead (here with also used as “Kill It Dead”, “KID”, “we”, “us”, “our”) are committed in providing this website as a service to you, the customer! It is very important to us that your use of our website is in full understanding of the agreement and by doing so you accept, follow and be bounded by the agreement. If you do not agree with these terms, we ask you not to use our Website.
Kill It Dead are committed to protecting your privacy. This privacy statement details what information we gather about you when you log on to www.killitdead.com
Our policy is to keep the personal information we receive from our Site completely confidential and used solely for internal purposes. We do not share personal information with any other third party.
WHAT AND WHY WE COLLECT PERSONAL INFORMATION
The information we collect can or may include your title, name, company- and or organization name, address and email address, phone number. Also, may we collect information about your visit to our website, for instance the type of browser you use, time and date of accessing the website, pages you access while at our Site and information like an Internet address coming from a Web site from where to you were directed to our Site. Collecting this information helps us on improving our Web site in its accessibility, information streaming towards existing and potential new customers about our products and services, critical updates and commercial activities like sales offers or other discount related offers. This last part usually occurs via our newsletters / mailing list to where you can subscribe for.
QUESTIONS ABOUT THIS PRIVACY STATEMENT
If the above information still leaves you with certain questions on how we deal with your Personal Data, please contact our [email protected] department.
This Privacy Statement may be occasionally modified and changes as such will be reflected on this Web page.
All items materials are made from natural materials and minimal use of synthetics. Please follow wash washing instructions stitched into care labels.
Please contact our Customer Service for more information and to discuss any other requests.
RETURNS, EXCHANGE AND REFUNDS
It is important to us that you are completely satisfied with your purchase.
Returns must be shipped to us within 30 working days of receipt with items placed back into any interior packaging in which they were initially wrapped for protection, hang tags included. As to yours and our protection, send your returns with a signed or recorded delivery. Please contact us before returning.
Exchanges and refunds will only be made upon receipt of returned goods. Any additional costs that comes with an exchange is to be paid by you the customer. We cannot refund the difference if the exchanged item is cheaper than the originally bought item due to administrative reason. We can however offer you a credit note to spend on a next purchase, valid for 6 months.
Due to fraud protection, refunds are only viable through PayPal and its account holder.
If a shipment is returned to us, due to i.e. invalid / incomplete address / no authorized recipient / or when not delivered / and send back to us, Kill It Dead cannot be held responsible for any errors or delay’s in delivery and that the customer is responsible for additional shipping charges or costs of loss. The customer is also responsible for full postage payment when sending a return.
We do not give refunds on discounted products only exchanges unless the item was damaged upon arrival. (See Offers and Promotions)
If you wish to return your product for an exchange, please contact our Customer Service before sending it back to the following address:
Please include a note stating your order reference number, name, return shipping address & detail of the exchange or reason for refund.
We do not refund the original delivery charge unless the order is returned within 30 days, goods are faulty or have been incorrectly supplied.
KILL IT DEAD
Dunsbury Business Park
Here at Kill It Dead, our commitment is to offer convenience, service, and product availability on-line at compelling prices every day, with certain limited time offerings of merchandise at promotional prices.
OFFERS AND PROMOTIONS
Offers and promotions applies online at Killitdead.com and are subject to availability. Cannot be used in conjunction with other discount codes or offers or promotions
No refunds are to be given on discounts or any other promotional offers. Only an exchange within the spend total amount. If the exchange price is higher than the total spend amount, the difference needs to be paid.
With the display of the products on Killitdead.com we have done our best to display as accurately as possible the colours of the products shown on the web site. How the colours will be shown depend on your monitor or any other devices our website is displayed on. We there for cannot guarantee that your monitor’s display of any colour will be accurate.
CORRECTION OF ERRORS AND INACCURACIES
Information on the Kill It dead web site may contain typographical errors or inaccuracies and may not be complete or current. However, we do our best to have our web site updated as good and present as we can. Therefore, we reserve the right to correct any errors, inaccuracies or omissions and to change and update information at any time without prior notice (including after you have submitted your order). Please note that such errors, inaccuracies or omissions may relate to product description, pricing and availability.
In case a product at Killitdead.com is listed at an incorrect price due to typographical error or any other systems error, Killitdead.com will have the right to cancel, refuse any orders placed for the product listed at the incorrect price. We shall have the right to refuse or cancel any such orders even when the order has been confirmed and your credit card charged or PayPal. If your credit card or PayPal account already has been charged for the purchase and your order is cancelled, we shall issue a payment to your PayPal or credit card account in the amount of the incorrect price.
When accessing the site, or completing a registration or shopping process, the terms and conditions as stated are applicable to you. Any of the Terms and Conditions may be terminated by us Kill It Dead at any time for any reason without notice. Provisions related to Trademark, Disclaimer, Copyrights, Indemnification, Miscellaneous and Limitation of Liability shall survive any termination.
Kill it Dead can and may deliver notice to you by ways of electronic mail, written communication delivered to your address by first class mail.
SHIPPING – IMPORT & EXPORT
The shipping price includes all fees necessary to send your package. We take care of each package with care so that it will reach you in perfect condition.
We allow handling time of up to 5-7 business day’s shipment made via Royal Mail unless another courier is stated between distributor and consumer. We will send you an e-mail including shipment tracking ID which can be tracked online.
DELIVERY TIMES & PROCESSING TIMES
Please allow up to 24-48 hours processing payment time. 3-7 working days delivery throughout the UK, EU 7-10 working days, USA and the rest of world 7-14 working days. If you’re living outside of a busy location, it might take even longer.
International items may be subject to custom processing and additional charges. Unfortunately, we are not responsible for these fees as every country has its own rules. Customs fees are the buyer’s responsibility.
Bear in mind that receiving dates may sometimes be delayed due to events out of our control like holidays, weather and postal strikes.
It is the responsibility of the customer to determine if a product can be imported into their country and all taxes are covered by the customer.
PAYMENT DETAILS, OPTIONS
Kill It Dead is a UK based LTD company, in reading these terms and conditions you accept responsibility for all payments made, any currencies rates are held at your own dispense. We recommend you check a reliable source for the most up to date for exchange rates. All prices you see on our website are in GBP which includes VAT. It is therefore down to the consumer to check with their bank for any additional exchange rate fees, we are not held liable for exchange rates outside the United Kingdom.
Payment can be done via Visa Card, MasterCard, Worldpay and PayPal.
38 Colville Road
Company number 11151872
Contact number: 01932 481899
ENFORCEMENT OF TERMS AND CONDITIONS
When using and by accessing the Killitdead.com website, you accept and agree that your access to and use of the web site is subject to these Terms and Conditions, as well as all applicable laws, as governed by and construed in accordance with English Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales.
All contracts are concluded in English.